How to Get the Best Video Playback Performance

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If you are viewing any of our videos and want to improve their playback performance, please follow these best practices:

  • Videos require the Adobe Flash Player (at least version 9). Get the latest Adobe Flash Player.
  • Videos play on any browser that supports either Adobe Flash or HTML5.
  • Internet connection speed should be at least 5 megabits per second.
  • If you are experiencing slow response:
    • Clear browser cache
    • Make sure your web browser and Flash player are up to date.
    • While you are watching the video, right-click in the video and choose either Switch to HTML5 or Switch to Flash in the dialog box. The video will restart.
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